Privacy Policy

Effective Date: 1^st May 2026

Emerald Cabin & Caravan Village (“we,” “us,” or “our”) is committed to protecting the privacy of our guests, visitors, and website users (“you,” “your,” or “guest”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

By using our services, visiting our website, or staying at Emerald Cabin & Caravan Village, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect personal information to provide and improve our accommodation and caravan park services.

1.1 Personal Identification Information:
– Full name
– Residential address
– Email address
– Phone number
– Payment information (credit/debit card details)
– Driver’s Licence or Passport details (where required for identification)

1.2 Booking & Stay Information
– Reservation details (dates of stay, site or cabin type, number of guests)
– Vehicle and caravan details (where applicable)
– Special requests or accommodation requirements
– Pet information (if applicable)
– Check-in and check-out information

1.3 Additional Information
– Feedback, reviews, or survey responses
– Communications via phone, email, social media, or in person
– Website usage information (IP address, browser type, access times, referring URLs)

2. How We Use Your Information
We use the information we collect for the following purposes:

2.1 Providing Services
– To process and manage bookings and reservations
– To facilitate check-in and check-out
– To allocate powered or unpowered sites and cabin accommodation
– To personalise and improve your stay experience

2.2 Communication
– To send booking confirmations, reminders, and updates
– To respond to enquiries and provide customer support
– To send marketing communications and special offers (with your consent)

2.3 Operational & Security Purposes
– To improve our facilities and services
– To conduct internal data analysis and reporting
– To maintain park security and ensure the safety of guests and staff
– To comply with legal and regulatory obligations

3. Information Sharing & Disclosure
We do not sell or rent your personal information.
We may share your information in the following circumstances:

3.1 Service Providers
– We may share information with trusted third-party providers who assist us in:
– Payment processing
– Website hosting and IT services
– Booking management systems
– Marketing services
– These providers are required to protect your information and use it only for the services they provide.

3.2 Legal Requirements
– We may disclose personal information if required by law or in response to lawful requests from authorities, including – courts or law enforcement agencies.

3.3 Business Transfers
– If Emerald Cabin & Caravan Village undergoes a sale, merger, or transfer of assets, personal information may be transferred as part of that transaction.

4. Data Security
– We implement appropriate security measures to protect your personal information.

4.1 Encryption
– Secure Socket Layer (SSL) encryption is used to protect online transactions.

4.2 Access Controls
– Access to personal information is restricted to authorised personnel only.

4.3 Monitoring & Audits
– We conduct regular reviews of our data protection and security practices.
– While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure.

5. Your Rights & Choices
You have the following rights regarding your personal information:

5.1 Access & Correction
– You may request access to the personal information we hold about you and request corrections if necessary.

5.2 Deletion
– You may request deletion of your personal information, subject to legal, regulatory, or contractual obligations.

5.3 Marketing Opt-Out
– You may opt out of marketing communications at any time by:
– Clicking the unsubscribe link in emails
– Contacting us directly

6. Children’s Privacy & Parental Supervision and Liability Waiver
Our services are not directed to individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it. Parents or legal guardians bear full and exclusive responsibility for the supervision, safety, and security of their children at all times while on the premises of Emerald Cabin and Caravan Village, including cabins, communal areas, outdoor spaces, and any recreational facilities. Children must never be left unattended under any circumstances.

By bringing children onto the property, parents and guardians acknowledge and agree that Emerald Cabin and Caravan Village, its owners, staff, and affiliates shall not be liable for any injury, accident, loss, or damage—direct or indirect—that occurs to children due to lack of supervision or any other cause. Parents and guardians must ensure that their children follow all property rules, safety instructions, and applicable laws.

Failure to supervise children properly may result in immediate removal from the property without refund, and parents or guardians remain fully responsible for any resulting consequences.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published with a revised effective date. We encourage guests to review this policy periodically.

8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Emerald Cabin & Caravan Village
64 Opal Street
Emerald QLD 4720
Australia